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Go to the shop#Frequently Asked Questions
Welcome to Our FAQ. Got questions? We’ve got answers. This page covers everything you need to know about buying and using digital game keys from our store — from how fast you’ll get your key to how to redeem it. Whether you’re a first-time customer or a returning gamer, our goal is to make your experience quick, simple, and hassle-free. If you don’t find what you’re looking for here, feel free to reach out to our support team — we’re always happy to help.
How long does it take for me to receive my game key?
Once your payment is confirmed, your game key will be delivered instantly to your email. Please check your inbox (and spam/junk folder) shortly after purchase.
What is a digital game key?
A digital game key is a unique code that you can redeem on platforms like Steam, Origin, Uplay, or console stores to download and play a game — no physical disc required.
How do I redeem my game key?
Instructions for redeeming your game key will be included in your confirmation email. It will also specify the correct platform and any steps needed to activate your game.
What should I do if I didn’t receive my game key?
First, double-check your spam/junk folder. If it’s still not there within a few minutes of payment, please contact our support team and we’ll resend your key promptly.
Are your game keys legitimate and region-free?
Yes, all our keys are 100% genuine and sourced from authorized distributors. Some keys may be region-locked, so please check the product description / title before purchasing.
Can I get a refund after purchasing a key?
Due to the nature of digital products, we can’t offer refunds once a key has been delivered. If you encounter any issues with your key, contact support and we’ll help resolve it.
Do your prices include all fees?
Yes — what you see is what you pay. No hidden charges, no surprise add-ons at checkout.
I entered the wrong email at check out, what do I do ?
If you entered the wrong email during checkout, please contact us with your order number or proof of payment. We’ll help you recover your purchase and send the key to the correct address.
